I've a user who runs DWG Viewer 2014, since a few weeks he can open the dwg files, however when he clicks random on the buttons in the menu DWG shuts down without warning.
Today we received error log :
FATAL ERROR: Unhandled Access Violation Reading 0x0000 Exception at 1822625dh
We run DWG viewer on a Windows server 2012 R2, and the user is accesing via RES Workspace version 10.
The issue is only with one user, other users don't have issues.
I've cleaned the complet user profile, after that DWG work for about 4 hours and then the same issue re- occured.
What can we do to resolve this problem.