Hi guys,
We have an issue installing your product on one of our 64-bit desktop machines. Here are the notes from the technician:
Received call from Jason
- Jason stated issue
- Connected to computer
- Tried installing as admin
- Extracts ok then starts initializing
- Crashes during intializing
- Tried again by shift-Right clicking and use different user
- Used leapadmins credentials
- Same issue
- Logged out and in as Leapadmin
- Tried again
- Same issue
- Tried moving the extracted files to C:\temp
- Same issue
- Copied dmp file to leap computer, opened into dmp viewer, shows nothing
- Opened xml file
- Could only find error that stated "error accessing UPI repository in the 32-bits registry"
- Searched issue on autodesk forums
- Fixes have all been wiping the computer and rebuilding
- Tried logging in as leaplocal same issue
- Multiple reboots occurred during the above testing
- Sent Jason an email
We should not have to reformat the entire machine in order to install a piece of software, so I was wondering if we could please get some help with installing this software for a mutual client.